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We continue to celebrate Black History Month by sharing the stories of SFMTA staff whose revolutionary work helped pave the way for future generations of Muni riders. Today, we look at the incredible contributions of Dorothy Jaymes, who played a critical role in helping advance accessibility on transit in San Francisco at a time when little was being done.
Jaymes (left, holding tennis racket) with her assistant, Linda Westry in the Muni Lost & Found Department in 1977.
Born in Lake Charles, Louisiana, Jaymes started her career in Muni’s Lost & Found Department in the 1970s. According to a 1977 article in the department newsletter, Trolley Topics, she took her job seriously, accounting for every lost item no matter how small or large.
Around the same time, protests by local disability rights advocates exposed the issues of poor access to public transit to local officials. The city responded in part by seeking contracts for new buses with passenger lifts in 1978 and by establishing the Elderly & Handicapped Program, to which Jaymes was a foundational contributor.
Members of Muni Elderly & Handicapped Office staff in 1985, with Jaymes at center.
By October 1979, Jaymes headed up the E&H Office and was responsible for processing applications for discounted transit fare cards. An early version of the Free Muni for People with Disabilities Program, this program lowered the cost of transit for people who needed it most.
Jaymes’ role in the office played a critical part in improving access to transit for all San Franciscans.
Working out of a room in the Muni Photo Department, Jaymes wields an ID card camera in this 1979 photo.
She left Muni in 1990 and finished out her career with the City of San Francisco at the Planning Department, before retiring in the early 2000s. Jaymes returned to Louisiana in retirement and passed away in 2015 at age 89. One of her former San Francisco co-workers remembered her as “a wonderful woman who was strong and always stood up for the workers.”
So often, we only hear the stories of major figures and their brave breakthroughs in history. Capturing the full story begins with also celebrating and recognizing the contributions of our “unsung heroes,” whose daily work is still helping Muni riders today.
MOW Crew Repairing Damaged Pavement Around Tracks on 9th Avenue
Kudos to the SFMTA’s Maintenance of Way (MOW) teams for successfully completing critical work during the N Judah motorization on Feb. 18 and 19. The purpose of the motorization was to provide access for work to be done in Muni’s right of way by Public Works, PG&E and the SFMTA, including utility pole replacements at Cole and Carl, sewer investigation, repairs at 18th Avenue and Judah and 41st Avenue and Judah. The SFMTA was also making improvements to the J Church surface route between Duboce Park and the Balboa Park Station to increase service reliability, enhance street safety and reduce travel times.
To maximize the benefits of the motorization, the MOW teams took advantage of the opportunity to complete project milestones and critical maintenance work for traction power and overhead lines, mechanical systems, light rail track and signals.
To ensure that our riders had the transit service they needed along this corridor, bus shuttles served as a substitute for N Judah rail service between Ocean Beach and Church and Duboce. Train service continued between Church and Duboce and Caltrain. The SFMTA’s communications team also helped to notify customers of the alternative service plan during the rail shutdown through printed, digital and audio messaging and wayfinding ambassadors.
Muni maintenance initiatives such as these aim to make subway operations more reliable for customers and prevent future breakdowns. The coordination by our teams across divisions is building on the successful Fix It! Weeks we had last year, which have helped reduce major delays in the Muni Metro by more than 80 percent. We look forward to more to come at our first Fix It! Week scheduled for March 16 to 22.
For updates, please visit SFMTA.com/NShuttle. For real time service advisories, please follow us on our Twitter at @SFMTA_Muni.
On a recent Monday in Golden Gate Park, 28 students and staff from AccessSFUSD gathered on JFK Drive to test-ride adaptive scooters. The group took turns riding adaptive devices from two scooter companies permitted to operate in the city, Lime and Spin. Adaptive devices are designed to meet the needs of riders with a variety of disabilities and provide additional stability features, such as a seat, a wider base, and an additional wheel. After trying the scooters, the students shared their feedback about a variety of design elements, including the wheels, seat, throttle, basket location, foot plate width, and the ease of getting started.
Adaptive scooter demo in Golden Gate Park
Students embraced the opportunity to ride scooters and provide feedback. AccessSFUSD is a community-based program for students 18-22 with disabilities. Located across 11 sites in San Francisco, the program focuses on teaching functional life skills within the community setting. Developing advocacy skills is a key component of the program, and students enthusiastically shared their input with the scooter companies. Heidi Seretan, Special Education Department Head at AccessSFUSD: The Arc said, “It was a glorious day to ride and advocate on car-free JFK in Golden Gate Park, San Francisco’s own backyard.”
One student shared they had an “amazing first time” riding a scooter and described it as “the best.” Students also gave thoughtful constructive criticism, explaining when a particular seat height or device design didn’t work for them. And one student said that they “need more practice... but I'm getting the hang of it.”
Thumbs up to adaptive devices
Staff from Spin and Lime were on-hand to help students get rolling and to answer any questions. Both scooter permittees expressed their appreciation for the comments from AccessSFUSD students. Lime shared that they “enjoyed hearing directly” from the students and that their “hardware team has already begun reviewing students’ feedback to find ways to continue to refine our vehicles.” Spin echoed the importance of the students’ input, noting that “the direct feedback we gather from local San Francisco students and residents on our adaptive program is critical to continuously improving and more equitably serving the entire community.”
AccessSFUSD students enjoying scooters
This is the second time the SFMTA has partnered with AccessSFUSD and scooter permittees to host an adaptive scooter demonstration, with the first event held in fall 2021. Any organization interested in partnering on a similar adaptive scooter event should get in touch with Maddy Ruvolo with our Accessible Services team by emailing Maddy.Ruvolo@sfmta.com.
Students ready to ride
The SFMTA has prioritized adaptive scooters as part of our Powered Scooter Share Permit Program. The three scooter permittees — Bird, Spin and Lime — are required to provide adaptive scooters as a minimum of 5% of their on-street fleet. The permittees also offer different types of adaptive devices through their Complementary Adaptive Programs, which provide longer-term adaptive rentals free of charge through scheduled drop-off and pick-up. We encourage all who are interested to try an adaptive scooter, and stay tuned for more scooter demonstration events coming later this year!
Newly painted Muni flag stop indicating the pilot 1X California Express
Beginning February 21, 2023, a pilot program will offer express bus service on the new 1X California Express between the Richmond neighborhood and the Financial District. The SFMTA plays a significant role in San Francisco’s economic recovery, and this pilot that serves downtown is part of that.
We have been working on improving travel time and reliability over the last several years. Travel times are now 11% quicker on the 1 California thanks to new transit lanes on California, Clay and Sacramento streets. But our work is not done on the corridor! The new 1X California express will provide another option for riders to zoom from the inner Richmond into and out of downtown even faster. We also expect this service to ease crowding on the 1 California as more people head back to the office.
Three morning 1X California Express buses will depart from 33rd Avenue and Geary Boulevard at 8:00 a.m., 8:30 a.m. and 9:00 a.m. They will make stops along 33rd Avenue, 32nd Avenue and California Street until Arguello Street, then express straight to Downtown.
Three afternoon 1X California Express buses back to the Richmond will depart from Sacramento and Davis streets at 4:30 p.m., 5:00 p.m. and 5:30 p.m. They will make three downtown stops and then express straight to Arguello and California. The first two outbound stops of the 1X California Express have been aligned with 1 California local stops to improve convenience for Muni customers. The last downtown stop is at David and Pine streets.
You can find more detailed service information on the 1X route page (SFMTA.com/1X).
The SFMTA is monitoring this pilot and will evaluate whether to make it permanent based on the needs of our riders. Let us know what you think at the Muni Feedback page.
We are excited about this opportunity to support the recovery of downtown San Francisco by offering people this swift way to get there.