Artificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing customer support. Meta's WhatsApp is the leading platform for GenAI-powered customer support conversations. GenAI integration is cost-effective and yields significant savings and ROI. Freshworks' Freddy Copilot significantly improves ticket resolution time and response times.
from Tech-Economic Times
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